Following a record year for leading island based MFD and audio visual specialists, Typhoon House, 2018 has already started with a bang.
After months of behind the scenes collaboration, Typhoon House have officially announced the acquisition of Foxdale based Manx Print Care.
“It’s a major investment for us and a key part of our business development plans” explained Typhoon House Sales and Marketing Director Debs Gwinnell.
“We’ve never been interested in acquisition just for growth, for us it’s all about complementary acquisition. That’s why we’re so excited to bring Manx Print Care into our fold. They are a company who have built their reputation on exactly the same values as us – exceptional customer service. Like us, they’ve also been going for over 20 years, in fact we both started in October 1993. At that time we were fierce competitors in the same market, supplying printer ink and consumables. Over time, we moved more into machine supply and servicing, as well as consumables, while Manx Print Care focused wholly on consumables.”
A bright new future
What does this mean for joint valued customers? Combining operations will mean stronger buying power, greater levels of efficiency and an opportunity to offer more in the way of products and services; all provided without compromising our already sterling standards of delivery. During the coming period of transition, Manx Print Care will continue to work closely with Typhoon House to make this process seamless.
For Managing Director Geoff McCann, integrating the two businesses is a great opportunity. “With any change to a business, like incorporating an acquisition, there are always challenges to overcome, but we’ve always seen these as opportunities to review everything we do and to challenge ourselves. It’s easy to get complacent when the feedback your customers give you demonstrates you are delivering an exceptional service, but that doesn’t mean you shouldn’t strive for even better. Of course, the integration of Manx Print Care will create new pressure points, but we’re very happy with the way the first couple of months have gone.
“Of course, we would like to thank all our customers for your support down the years. We really look forward to working with you all in the years to come. We are confident that you will continue to enjoy the same and even better levels of care from Typhoon House.”
Extended service offering to benefit all
As the island’s premier supplier of bespoke business solutions ranging from single printers to the most advanced multi-functional devices (MFDs) and audio visual solutions, Typhoon House has evolved dramatically from its toner cartridge supplier roots. Indeed, with the focus being on the supply and servicing of business machines, their heritage offering of consumables had become secondary – still vitally important but something that was ‘just part of the service’. Bringing the consumable focused Manx Print Care into the Typhoon world has helped reconfirm the commitment to the important consumable supply market for all customers.
For Manx Print Care customers, our acquisition opens up important new opportunities, as Debs explained.
“Whether a global conglomerate or a local micro-business, managers are looking for reliability from their business machines. They’re also looking for cost effective solutions that not only deliver the basics, but also help drive increased efficiencies and processes. And that, in a nutshell, is what we do – every day. It’s a balance of quality business machines with great business solutions that actually work, underpinned by a real customer centric philosophy and an in-house team of highly trained engineers to keep our customers running.”
As the authorised partners for Konica Minolta, Hewlett Packard (HP) and Epson, we only deal with the industries finest manufacturers, assuring customers of genuine quality from global trusted brands. In 2017, we were delighted to receive the prestigious 5-Star Service Accreditation award from industry giant Konica Minolta which justifies all the effort the team put in to delivering exceptional standards of customer service.
From low use inkjet and laser printers to the most sophisticated industrial MFDs capable of printing over 275,000 pages a month whilst scanning, faxing, copying and emailing. The quality hardware is backed up with integrating a managed print solution into businesses IT infrastructure, helping to manage printing more efficiently with potential savings up to 30% – something our team are experts in installing.
An increasingly important part of our offering is Audio Visual, as business requirements change and the use of video conferencing facilities continues to grow in importance. As the Island’s leading provider of complete AV solutions, whether it be portable projectors, ultra-short throw projectors, large format displays for maximum audio-visual impact or video conferencing installation and integration, we have been providing industry leading solutions for many years now.
It all starts with a Click! Click is our unique, highly cost effective way to buy or lease, support and maintain Multi-Functional Devices in one simple monthly payment plan – helping to budget costs more effectively and provide the complete confidence that our qualified team of engineers are always on call to keep businesses performing. It is also possible to apply this type of support to existing MFDs, even if Typhoon House haven’t supplied them.
Typhoon House have also developed other bespoke plans to suit differing business needs. Windbreak is a comprehensive annual support cover for printer fleets and includes service level agreements (SLAs) for unlimited engineer call-outs with response times from 4 to 8 hours, annual maintenance and 5% discount on compatible consumables. Windbreak+ is geared towards larger organisations where SLAs may be more critical and the increased range of machines need twice annual preventative maintenance calls.
A further option is what we lovingly call, Typhoon Time. A very simple pre-purchasing of time at discounted rates which work out cheaper than our standard call out rates. You only pay for parts, if required – one of the simplest ways for complete peace of mind.
Loving the environment can save money too
A passionate supporter of maximising eco-opportunities, Debs has been the main driver behind a very unique offering to local businesses. “We call it ‘ecoprint’. It’s a unique service that we created to help businesses not only make their printing more environmentally friendly, but also to save our clients’ money. It all starts with a free ecoprint audit, where we do a comprehensive review of your current systems and processes, then through a detailed report, show you areas of improvement in cost, efficiency and environmental impact. Any business can contact us to arrange their free audit.”
Expertise on call
As a fully qualified engineer, Geoff’s focus has always been on his highly qualified team of engineers.
“Our range of simple support packages are of course nothing without the people who deliver them, and that’s where we always strive to exceed expectations.
We have a dedicated team of in-house engineers, all highly qualified and manufacturer trained to deliver rapid relief from your business machine problems as they arise. Response times are geared to minimising business disruption and are managed by our customer support team, who are on hand to offer you maximum support. Our purpose built offices house a substantial warehouse and stock-holding facility to ensure we have the parts you need instantly. In all, it’s a service that has taken us from being a simple provider for businesses, to a true partner.
Our team of engineers aren’t just highly qualified professionals, they’re also great people – always ready with a smile and a laugh, and always ready to drop everything to keep our clients functioning efficiently.”
Want to find out more?
Of course you do! Contact us to find out more about any of our products or services.