Typhoon House are excited to announce they have been awarded Konica Minolta Business Solutions’ prestigious 5-Star Service Accreditation. The 5-Star Service Accreditation is Konica Minolta’s highest partner service accolade and is only awarded to those few organisations that meet the stringent criteria that Konica Minolta demands.
Director of Indirect Sales for Konica Minolta, Mark Lloyd also expressed the technology giant’s delight:
“Congratulations to Typhoon House upon achieving the highest service accreditation level of 5 stars in an amazing 5 month period. It demonstrates the commitment from yourselves to offer the highest standards of support to your Konica Minolta Clients.”
In order to achieve the accreditation, Typhoon House was externally audited by Konica Minolta and reached all of the relevant required customer service levels.
What does this accreditation really mean? It means Typhoon House operates a state-of-the-art service management system, underpinned by robust procedures and internal controls, and that it boasts the highest qualified Konica Minolta technical support team on the Island!
Konica Minolta Head of Support Services Vince Burford added: “By achieving all of the requirements within the programme it clearly demonstrates that all of our products will be serviced and supported to a very high level by the management and service engineers at Typhoon House. Huge congratulations to Tim and the team for all of their efforts in gaining this status.”
What’s more: in-keeping with the continuous improvement culture already in place at Typhoon House as a result of their ISO 27001:2013 certification success of 2016, the Konica Minolta 5-Star Accreditation demands that they continue to maintain these exemplary standards. That these accreditations were both achieved at the first time of asking, and each inside 6 months, is remarkable.
This 5-Star Service Accreditation, combined with their existing status as an ISO:27001 certified company, means clients can have the utmost confidence in Typhoon House’s ability to deliver the highest levels of service and customer support, to the tightest deadlines, islandwide. And at the time of publication, to the best of our knowledge, Typhoon House are the only MFD supplier and service provider on the Isle of Man that holds both accreditations.
For more information and to see how Typhoon House can help your business, please contact us.